Privacy Policy

Effective Date: June 10, 2026

Monarch Training Systems, PLLC Privacy Policy

Monarch Training Systems, PLLC (“Monarch Training Systems,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information, including protected health information and consumer health data where applicable.

This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, services, communications, and client interactions.

By using our website or services, you agree to the terms described in this Privacy Policy.

1. Who We Are

Monarch Training Systems, PLLC is a Washington professional limited liability company providing distinct categories of services, including:

Physical Therapy Services (Healthcare Services)

  • Orthopedic physical therapy

  • Pelvic floor physical therapy

  • Rehabilitation and clinical care

Wellness Services

  • Reiki

  • Nervous system regulation support

  • General wellness services

Educational & Coaching Services (Non-Medical)

  • Online coaching and training

  • Strength and conditioning programming/coaching

  • Educational content and resources

Business Name: Monarch Training Systems, PLLC
Email: teammonarchtraining@gmail.com

Monarch Training Systems, PLLC operates independently and may provide services within third-party facilities, including Embody Strength & Wellness. Monarch Training Systems, PLLC is solely responsible for its own services, records, documentation, and privacy practices.

2. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Emergency contact information

  • Intake forms and questionnaires

  • Health history and movement history

  • Treatment goals and progress notes

  • Messages and communications

Payment Information

Payments are processed through third-party platforms, including Jane App and integrated payment processors. Payment information may be securely collected and stored by these providers. Monarch Training Systems, PLLC does not directly store full credit card information on its own servers.

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Pages visited

  • Cookies and tracking technologies

3. How We Use Information

We may use information to:

  • Provide physical therapy services

  • Provide coaching and wellness services

  • Deliver Reiki and educational services

  • Schedule appointments

  • Process payments

  • Maintain clinical and business records

  • Communicate with clients

  • Respond to inquiries

  • Improve website and service functionality

  • Send educational or marketing communications

  • Comply with legal and regulatory obligations

4. Separation of Services (Important)

Monarch Training Systems, PLLC provides both healthcare and non-healthcare services. These services are intentionally distinct.

Physical Therapy Services

Physical therapy services constitute healthcare services provided by a licensed physical therapist and may involve Protected Health Information (PHI). These services are governed by applicable federal and Washington State healthcare privacy laws.

Online Coaching and Training

Online coaching, fitness programming, and educational services are not medical care and do not establish a provider-patient relationship unless explicitly stated in a separate written agreement.

These services:

  • Are educational in nature

  • Are not physical therapy

  • Are not medical diagnosis or treatment

  • Are not a substitute for healthcare services

Reiki and Wellness Services

Reiki and wellness services are complementary and intended to support relaxation and general well-being. They are not medical treatment or physical therapy.

5. Physical Therapy Records and Healthcare Privacy

Physical therapy records are maintained within secure electronic systems (including Jane App) and handled in accordance with applicable federal and Washington State laws governing healthcare privacy, security, and recordkeeping.

Clients receiving physical therapy services may also receive separate informed consent forms, financial policies, and healthcare privacy notices that govern Protected Health Information (PHI). In the event of any conflict, those healthcare-specific documents control.

Healthcare records may be subject to legal retention requirements and may not be eligible for deletion upon request.

6. Consumer Health Data (Washington Residents)

Under Washington’s My Health My Data Act, certain health-related information may be classified as “Consumer Health Data.”

We may collect Consumer Health Data such as:

  • Information about physical or mental health conditions

  • Health-related goals or concerns

  • Exercise, rehabilitation, or movement data

  • Information inferred from intake forms or communications that relates to health status

Use of Consumer Health Data

We use Consumer Health Data to:

  • Provide physical therapy and wellness services

  • Personalize care and coaching

  • Maintain service records

  • Communicate with clients

  • Improve service delivery

Sharing of Consumer Health Data

We do not sell Consumer Health Data. We may share such data only with:

  • Service providers (e.g., Jane App, payment processors)

  • Healthcare-related platforms supporting service delivery

  • Legal authorities when required by law

Your Rights

Washington residents may have rights regarding Consumer Health Data, including the right to:

  • Confirm whether we are collecting such data

  • Request access to such data

  • Request deletion (subject to legal and clinical retention requirements)

  • Withdraw consent where applicable

To exercise these rights, contact: teammonarchtraining@gmail.com

7. Email and Electronic Communication

Email and electronic communications may not be fully secure.

Please avoid sending highly sensitive medical or financial information through unsecured email unless specifically requested through secure systems such as Jane App.

We may use email to:

  • Respond to inquiries

  • Send scheduling and service-related messages

  • Deliver educational content

  • Send marketing communications (with opt-out options)

You may unsubscribe from marketing emails at any time.

8. Cookies and Analytics

We may use cookies and analytics tools to improve website functionality and user experience.

This may include:

  • Google Analytics

  • Website performance tools

  • Tracking pixels or similar technologies

You may disable cookies in your browser settings, though some site features may be affected.

9. Third-Party Service Providers

We may share information with third-party service providers that assist in operating our business, including:

  • Jane App (scheduling, documentation, EMR)

  • Payment processors

  • Email service providers

  • Website hosting and analytics providers

These providers are contractually or operationally expected to protect information consistent with their role.

10. Affiliate Links

Our website may include affiliate links. We may earn a commission if you purchase products through these links at no additional cost to you.

We only recommend products we believe may be helpful, but users are responsible for their own evaluation and use.

11. Information Sharing

We do not sell personal information or Consumer Health Data.

We may disclose information:

  • With your consent

  • To service providers assisting operations

  • To comply with legal obligations

  • To protect safety, rights, or property

  • As required by law or regulatory authority

12. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information.

However, no electronic system can be guaranteed to be completely secure.

13. Data Retention and Deletion

We retain information for as long as necessary to:

  • Provide services

  • Maintain clinical records

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements

Requests for deletion may be limited by:

  • Healthcare recordkeeping laws

  • Billing requirements

  • Legal obligations

  • Regulatory retention requirements

14. Your Rights

Subject to applicable law, you may request:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of information where legally permitted

  • Information about data usage

Certain rights may be limited for healthcare, legal, or administrative reasons.

15. Children's Privacy

Our services are not directed toward children under 13 without parental or guardian involvement. We do not knowingly collect personal information from children under 13 through our website.

16. Governing Law

This Privacy Policy is governed by the laws of the State of Washington, without regard to its conflict of law principles.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Updates are effective when posted on our website. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

18. Contact Information

Monarch Training Systems, PLLC
Email: teammonarchtraining@gmail.com

If you have questions about this Privacy Policy or your information, contact us at the email above.